The Effect of System Quality and Information Quality of The Student Academic Portal on User Satisfaction in Accounting Students

Atikah Sitorus; Marcella Manao; Nurmala Sari; Suci Ramadhani; Wan Fachruddin

doi:10.47134/jampk.v2i3.584

Authors

Atikah Zuhra Sitorus Universitas Pembangunan Panca Budi, Medan, Indonesia
Marcella Chintya Manao Universitas Pembangunan Panca Budi, Medan, Indonesia
Nurmala Sari Universitas Pembangunan Panca Budi, Medan, Indonesia
Suci Ramadhani Universitas Pembangunan Panca Budi, Medan, Indonesia
Wan Fachruddin Universitas Pembangunan Panca Budi, Medan, Indonesia

DOI:

https://doi.org/10.47134/jampk.v2i3.584

Keywords:

Academic Portal, System Quality, Information Quality, User Satisfaction

Abstract

This study aims to analyze the effect of system quality and information quality of the academic portal on user satisfaction among accounting students at Universitas Pembangunan Panca Budi. The method used in this research is a quantitative approach with descriptive and analytical design. Data was collected through an online questionnaire distributed to 323 students, with the sample determined using the Slovin formula, resulting in 76 respondents. Data analysis was carried out using multiple linear regression with the help of SPSS software version 21. The results showed that there was a significant positive influence between system quality and information quality on user satisfaction. Students expect improvements in portal accessibility, especially when filling out KRS, as well as reducing distractions such as annoying advertisements. This study concludes that improving the quality of academic portal systems and information can increase user satisfaction, which in turn supports a more effective teaching and learning process.

References

Agnes, M. & Wattimena, J. (2019). “Perancangan Sistem Informasi Konsultasi Akademik Berbasis Website.” Jurnal Sistem Informasi Bisnis 02:149–56. DOI: https://doi.org/10.21456/vol9iss2pp149-156

Amarin, S. & Wijaksana, T, I. (2021). Administrasi Bisnis, and Universitas Telkom. “Pengaruh Kualitas Sistem , Kualitas Informasi , Dan Kualitas Layanan Terhadap Kepuasan Konsumen ( Studi Pada Pengguna Aplikasi Berrybenka Di Kota Bandung ).” Business Management Analysis Journal (BMAJ) 4(1):37–52. DOI: https://doi.org/10.24176/bmaj.v4i1.6001

Andikha, Muhammad Imam, Rahmiati, and Thamrin. 2018. “Pengaruh Kualitas Sistem Dan Kualitas Informasi Terhadap Kepuasan Pengguna Portal Akademik Universitas Negeri Padang.” Journal of Multidicsiplinary Research and Development 1(1):58–66.

Aswati, S., Mulyani, N., Siagian, Y. Syah, A. Z. (2015). “Peranan Sistem Informasi Dalam Perguruan Tinggi.” Jurteksi Royal Edisi 2.

Hamzah, M, L. & Purwati, A. A. (2017). “Sistem Manajemen Inventori Komputer Menggunakan Near Field Communication Berbasis Andorid (Studi Kasus STIE Pelita Indonesia Pekanbaru).” Journal of Economic, Business and Accounting (COSTING) 1(1):95–104. DOI: https://doi.org/10.31539/costing.v1i1.46

Hamzah, A. A. P. & Kadir, E. A. (2018). “Quality Evaluation on Private Higher Education Institutions in Pekanbaru , Indonesia ( Integrating Kano Model and Quality Function Deployment ).”

Kristiawan, D. (2016). “Kepuasan Pengguna Sistem Informasi Akademik ( SIAKAD Online ) Di FKIP UNS Dan Pengaruhnya.” Universitas Sebelas Maret Surakarta.

Maimunah, M. (2023). “Manajemen Sistem Informasi Dalam Peningkatan Mutu Layanan Pendidikan Pondok Pesantren Di Propinsi Riau (Doctoral Dissertation, UIN Sulthan Thaha Saifuddin Jambi).”

Nurwulandari, A. (2020). “Pengaruh Kualitas Sistem Informasi Akademik Dan Kualitas Pelayanan Terhadap Kepuasan Mahasiswa (Studi Empiris Pada Mahasiswa Universitas Satya Negara Indonesia).” Universitas Satya Negara Indonesia.

Romney, M. B. & Steinbart, P. J. (2019). Sistem Informasi Akuntansi. edited by Muhammad Masykur. Jakarta: Salemba Empat.

Mulyadi. (2023). Sistem Akuntansi. Edisi 4. Jakarta: Salemba Empat. DOI: https://doi.org/10.31294/reputasi.v4i2.2494

Purwati, A. A., &., and S. S. Sitompul. (2017). “No Title.” Aplikasi Model Kano Dalam Pengukuran Kualitas Perguruan Tinggi Swasta Kota Pekanbaru Berdasarkan Perspektif Mahasiswa. Jurnal Ilm.

Purwati, A. A., Hamzah H., Hamzah, M. L, & Rahman, S. (2018). “Pengaruh Kualitas Sistem Informasi Akademik Terhadap Kepuasan Dan Loyalitas Mahasiswa Perguruan Tinggi.” Journal of Economic Bussines and Accounting (COSTING) (December). doi: 10.31539/costing.v2i1.426. DOI: https://doi.org/10.31539/costing.v2i1.426

Pusparini, E, Siska. Meicsy E. I. Najoan., & Xaverius B. N. Najoan. (2017). “Sistem Informasi Akademik Berbasis Mobile Web Menggunakan Pendekatan Metodologi RAD (Studi Kasus : Universitas Sam Ratulangi).” 6(4):182–93.

Putra, D. W. T,. Mandarani, H. B. P, & Syahrani, A. (2021). “Metode Pieces Dalam Mengukur Tingkat Kepuasan Pengguna Portal Akademik.” Jurnal Sains Dan Teknologi 21(1):50–57. DOI: https://doi.org/10.36275/stsp.v21i1.360

Rahmawita, M., Kartika, Y. & Megawati. (2021). “Analisis Kualitas Layanan Portal Akademik Terhadap Kepuasan Mhasiswa Menggunakan Metode E-Servqual.” Jurnal Ilmiah Rekayasa Dan Manajemen Sistem Informasi 7(2):145–51.

Rostini, D. Aryani, W.D., Konidin, T., Sopandi, U. & Ubaydillah, M. (2023). “Manejemen Pengembangan Sumber Daya Sistem Informasi Di SMP Plus Al-Aitam Kabupaten Bandung.” Journal on Education 05(02):3864–73. DOI: https://doi.org/10.31004/joe.v5i2.1071

Sugiyono. (2017). Metode Penelitian Kuantitatif, Kualitatif, Dan R&D. Bandung: Alfabeta.

Pawirosumarto, S. (2016). “Pengaruh Kualitas Sistem, Kualitas Informasi, Dan Kualitas Layanan Terhadap Kepuasan Pengguna Sistem E-Learning.” Jurnal Ilmiah Manajemen 6(3): 416–33. DOI: https://doi.org/10.26905/jtmi.v3i2.1425

Sunyoto, D., & Susanti, F. E. (2015). Manajemen Pemasaran Jasa. edited by Tri Admojo. Yogyakarta: CAPS(Center for Academic Publishing Service).

Supriyatna, A. (2015). “Analisis Dan Evaluasi Kepuasan Pengguna Sistem Informasi Perpustakaan Dengan Menggunakan Pieces Framework.” Jurnal Pilar Nusa Mandiri XI(1):43–52.