Pengaruh Kualitas Pelayanan, Persepsi Harga, dan Kualitas Produk terhadap Keputusan Pembelian di Sushimas Depok
DOI:
https://doi.org/10.47134/jebmi.v2i1.411Keywords:
Service Quality, Price Perception, Product Quality, Purchasing Decisions, Production InfrastructureAbstract
The purpose of this research is to determine the influence of service quality, price perceptions and product quality on purchasing decisions at Sushimas Depok. Data was obtained from questions distributed in the form of a questionnaire via the Google Form link (primary data). The sampling technique used was Accidental Sampling of 100 respondents. Data was collected through questionnaires and analyzed using the multiple linear regression method with the help of SPSS 25 software. The research results prove that service quality has no significant effect on purchasing decisions, price perception has no significant effect on purchasing decisions, and product quality has a significant effect on purchasing decisions. This shows that consumers really appreciate the high quality and consistency of the products offered, thereby increasing their trust and loyalty to the Sushimas brand. Simultaneously, the variables of service quality, price perception and product quality have a positive and significant effect on purchasing decisions at Sushimas Depok.
References
Abdul Kohar Septyadi, M., Salamah, M., & Nujiyatillah, S. (2022). Literature Review Keputusan Pembelian Dan Minat Beli Konsumen Pada Smartphone: Harga Dan Promosi. Jurnal Manajemen Pendidikan Dan Ilmu Sosial, 3(1), 301–313. https://doi.org/10.38035/jmpis.v3i1.876
Ahakwa, I., Yang, J., Agba Tackie, E., & Bankole, K. (2021). Exploring the Impact of Traditional Communication Channels on Customer Purchase Decision: A Case Study of University Students in Ghana. SEISENSE Business Review, 1(1), 31–44. https://doi.org/10.33215/sbr.v1i1.561
Amin, A. M., & Natasha, S. (2019). Analisis Pengaruh Brand Image, Harga dan Promosi terhadap Keputusan Pembelian Air Minum Dalam Kemasan Merek Nestle Pure Life. Management Studies and Entrepreneurship Journal, 1(2), 188–198. http://journal.yrpipku.com/index.php/msej
Bastaman, A., & Royyansyah, M. (2017). The influence of marketing Mix and service quality on corporate reputation and its impact on repurchase decision. Jurnal Ilmiah Manajemen, 7(2), 183–197. https://mix.mercubuana.ac.id/publications/156671/the-influence-of-marketing-mix-and-service-quality-on-corporate-reputation-and-i
Irwansyah, R., Listya, K., Setiorini, A., Hanika, ita musfirowati, Hasan, M., Utomo, kurniawan prambudi, Bairizki, A., Lestari, ambar s, Rahayu, denok w s, Butarbutar, M., Nupus, H., Hasbi, I., Elvera, & Triwardhani, D. (2021). Perilaku Konsumen. In Paper Knowledge . Toward a Media History of Documents.
Kotler, P., Amstrong, G., & Opresnik, M. O. (2018). Principles of Marketing 17 edition. New York: Pearson International., 735.
Kotler, P., & Armstrong, G. (2003). Kotler & Armstrong, Principles of Marketing | Pearson. Pearson.
Kotler, P., & Armstrong, G. (2008). Prinsip Prinsip Pemasaran (A. Maulana, D. Barnadi, & W. Hardani (eds.); 12th ed.). Penerbit Erlangga.
Kotler, P., & Armstrong, G. (2014). Principles Of Marketing fifteenth edition. Pearson Education.
Kotler, P., & Keller, K. L. (2012). Marketing Manajemen 14 edition. In Marketing Management: A Cultural Perspective. https://doi.org/10.4324/9780203357262
Kotler, P., & Keller, K. L. (2016). A Framework For Marketing Management 6 edition.
Maharani, S. (2020). Pengaruh Kualitas Produk, Kualitas Pelayanan, Persepsi Harga Terhadap Keputusan Pembelian Pizza Hut. IQTISHADequity Jurnal MANAJEMEN, 2(1), 10–22. https://doi.org/10.51804/iej.v2i1.548
Marsum. (2005). Restoran dan Segala Permasalahannya. C.V ANDI OFFSET.
Montung, P., Sepang, J., & Adare, D. (2015). pengaruh kualitas produk, kualitas layanan dan persepsi harga terhadap kepuasan pelanggan di restoran kawan baru. 15(05), 678–689.
Nyoko, A. E. L., Ena, M. Y., & Ndoen, W. M. (2020). Pengaruh Persepsi Harga, Kualitas Pelayanan, Lokasi Dan Word of Mouth Terhadap Keputusan Pembelian Di Chezz Cafenet. Journal of Management : Small and Medium Enterprises (SMEs), 10(3), 299–310. https://doi.org/10.35508/jom.v10i3.1998
Paludi, S., & Juwita, R. (2021). Pengaruh Persepsi Harga, Lokasi Dan Kualitas Produk Terhadap Keputusan Pembelian. Equilibrium: Jurnal Penelitian Pendidikan Dan Ekonomi, 18(01), 41–53. https://doi.org/10.25134/equi.v18i1.3498
Parasuraman, A. P., Berry, L. L., & Zeithaml, V. A. (1988). SERVQUAL: A multiple item scale for measuring consumer perceptions of service quality. Journal of Retailing, 62(1), 12–40.
Pasha, K., & Hadibrata, B. (2019). The Impact of Brand Awareness, Brand Association and Perceived Quality on Consumer Purchase Decision of Sampoerna A Mild Products. Saudi Journal of Economics and Finance, 9414, 67–76. https://doi.org/10.21276/sjef.2019.3.1.9
Periyadi, P., Junaidi, J., & Maulida, N. (2020). Pengaruh Strategi Promosi Dan Harga Terhadap Keputusan Pembelian Yang Dimediasi Oleh Minat Beli Kain Sasirangan Bordir. At-Tadbir : Jurnal Ilmiah Manajemen, 4(2), 152. https://doi.org/10.31602/atd.v4i2.2907
Sanjaya, S. (2015). Pengaruh Promosi dan Merek terhadap Keputusan Pembelian pada PT. Sinar Sosro Medan. Jurnal Ilmiah Manajemen Dan Bisnis Vol. 16, No. 02, Oktober 2015 ISSN: 1693-7619 (Print), 16(02), 108–122.
Santoso, K. W., Waluyo, H. D., & Listyorini, S. (2013). Pengaruh Kualitas Produk, Harga dan Promosi Terhadap Keputusan Pembelian Baju Distro Otsky. Jurnal Ilmu Administrasi Bisnis, 7(2), 444–450. https://doi.org/10.35870/emt.v7i2.1100
Sianturi, C. I., Rini, E. S., Sembiring, B. K. F., & ... (2019). The Influence of Service Quality and Promotion on Consumers’ Repurchase Decision with Shopping Life Style as a Variable Moderating at Franchise Minimarket in Medan. Int. J. Res. Rev, 6(December 2020), 32–39.
Suhardi, Y., Zulkarnaini, Z., Burda, A., Darmawan, A., & Klarisah, A. N. (2022). Pengaruh Harga, Kualitas Pelayanan dan Fasilitas terhadap Kepuasan Pelanggan. Jurnal STEI Ekonomi, 31(02), 31–41. https://doi.org/10.36406/jemi.v31i02.718
Suwardi, & Berliana, R. (2022). Pengaruh Kualitas Produk dan Harga terhadap Keputusan Pembelian Produk Sepatu Vans. 1(5), 19–28.
Tecoalu, M., Tj, H. W., & Ferdian, F. (2021). the effect of price perception and brand awareness on service quality mediated by purchasing decisions:(study case on pt. maybank indonesia finance credit products). Journal of Humanities, Social Science, Public Administration and Management (HUSOCPUMENT), 1(4), 183–195.
Wariki, G., Mananeke, L., & Tawas, H. (2015). Pengaruh Bauran Promosi, Persepsi Harga Dan Lokasi Terhadap Keputusan Pembelian Dan Kepuasan Konsumen Pada Perumahan Tamansari Metropolitan Manado. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 3(2), 1073–1085. https://doi.org/10.35794/emba.v3i2.9286
Widjaja, Y. R., & Wildan. (2023). Pengaruh Inovasi Produk, Promosi, Dan Kualitas Pelayanan Terhadap Keputusan Pembelian Sepeda Motor. Jurnal Sains Manajemen, 5(1), 1–13. https://doi.org/10.51977/sainsm.v5i1.1007
Worek, R. M., Kindangen, P., & Worang, G. F. (2015). the Effect of Restaurant Atmosphere and Service Quality on Customer Purchase Intention ( Case Study of Danau Tondano Restaurant ). Jurnal Berkala Ilmiah Efisiensi, 15(05), 944–952.
Yin, R. K. (2014). Case study research: Design and methods (5th ed.). SAGE Publications.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Tiara Nur Shafitri, Salman Paludi

This work is licensed under a Creative Commons Attribution 4.0 International License.