Afrilianti, Lisa, and Meylani Tuti. “Pengaruh Kuliatas Pelayanan, Pengalaman, Dan Ulasan Online Terhadap Kepuasan Pelanggan”. Journal of Economics, Bussiness and Management Issues, vol. 1, no. 4, Aug. 2024, pp. 233-44, doi:10.47134/jebmi.v2i3.306.