The Impact of Using Information Technology on Improving Employee Performance A Study on A Sample of Government Banks

Tahreer Mahmood; Yousif Atiyah

doi:10.47134/jeae.v3i3.1025

Authors

Tahreer Nazhan Mahmood University of Samarra
Yousif Faris Atiyah Tikrit University

DOI:

https://doi.org/10.47134/jeae.v3i3.1025

Keywords:

Hardware, Software, Networks, Databases, General Performance

Abstract

This research aims to study the impact of information technology (IT), with its key indicators—hardware, software, networks, and databases—on improving employee performance within government banks. The importance of this topic stems from the increasing role of technology in supporting banking operations and enhancing operational efficiency and the quality of services provided to customers. The study adopted a descriptive-analytical approach to diagnose the availability and use of these indicators and to determine their impact on job performance elements such as productivity, accuracy, commitment, and speed of completion. The study concluded that modern devices contribute to accelerating banking operations and reducing technical malfunctions, while banking software plays a pivotal role in enhancing consistency and accuracy in processing financial data. The results also showed that stable and high-speed networks are essential for ensuring smooth workflow and information exchange within and between branches, while organized and secure databases improve the quality of operational and administrative decisions by enhancing access to and processing of information. The results indicated a significant and positive impact of all these indicators on improving employee performance. Employees using modern hardware and software and working within an efficient network environment demonstrated higher levels of efficiency and accuracy in completing tasks. The study also showed that continuous training on technological systems contributes to maximizing the benefits of the digital infrastructure, despite the persistence of some challenges related to inadequate maintenance or slow network speeds in certain government branches.

References

1. Abu Shanab, Jamal ( 1999 ) , “ Science, Technology and Society from the Beginning until Now ”, 1st ed ., University Knowledge House, Egypt.

2. Boumaila Souad and Boubekar Fares, ( 2004 ) , “ The Impact of Modern Information and Communication Technology on the Economic Institution ” , Economics Journal, Volume ( 6 ) Issue 3 , Faculty of Management and Economics , Algeria.

3. Al-Lami , Ghassan Qasim Dawood, ( 2010 ) , " Information Technology in Business Organizations " Uses and Applications ,” Dar Al Warraq Publishing and Distribution, Amman, Jordan.

4. Tinawi , Ammar Muhammad Zuhair, ( 2019 ) , “ The role of using information technology in improving the quality of services provided in telecommunications companies ”, Master’s thesis, Faculty of Economic, Commercial and Management Sciences , University of Biskra, Algeria.

5. Qurun, Nourhan, Boudiaf, Jihad, and others, ( 2012 ) , " Information and Communication Technology as a Fundamental Pillar of the E-Training Process ," Master's Thesis, Faculty of Economic and Commercial Sciences Management Sciences , University of Biskra, Algeria.

6. Touami , Yaqoub, ( 2013 ) , " The Impact of Using Information and Communication Technology on Financial Performance " For the Economic Institution ,” 1st edition , Dar Al-Saqi for Publishing and Distribution, Lebanon.

7. Al-Fiji, Zainab Muhammad, ( 2017 ) , “ The Importance of Information Technology in Supporting Organizational Development ”, 2nd ed ., Dar Al-Farabi , UAE.

8. Al-Dulaimi, Ihsan Alawi, ( 2006 ) , “ Analyzing the relationship of information technology to the effectiveness of human resource management and its effects on building essential skills ”, PhD thesis in the philosophy of public administration, University of Baghdad.

9. Kazem, Amer Abdul Latif, ( 2017 ), “ The relationship between information technology and innovative marketing and its impact on entrepreneurship, a comparative analytical study between a sample of government and private banks operating in Baghdad, ” Journal of Management and Economics, Issue ( 112 ), Administrative Technical College, Baghdad.

10. Abdelhakim, Boussima and Alaeddine, Merich, ( 2018 ), "Organizational Loyalty and its Impact on Employee Performance," Mohamed Seddik Ben Yahia University - Jijel .

11. Aqaba, Badah and Ali, Mziou , ( 2018 ), “The role of modern communication technology in improving job performance among employees”, University of Shahid Hamma Lakhdar - El Oued .

12. . Haidar, Ru’a Mazen, ( 2020 ), “The Impact of Information Technology on the Performance of Employees in the Traditional Private Banking Sector in Damascus”, Syrian Virtual University .

13. Al-Atwi , Amer Ali Hussein and others, ( 2018 ), “Social undermining and its role in explaining the relationship between negative relationships and job performance”, Al-Muthanna Journal of Administrative and Economic Sciences , Volume ( 7 ), Issue ( 4 ), Iraq.

14. . Al- Kharshi, Faisal, ( 2019 ) “The effectiveness of job performance in human resources management and its role in achieving outstanding performance of individuals in the sports institution”, Mohamed Boudiaf University , Algeria.

15. Mhd.Yogi Ms & Aldri Frinaldi "Influence Work Culture Integrity and Information Technology of Employee Performance in the Office of the Ministry of Religion, Sungai Penuh City", International Conference on Public Administration, Policy and Governance (ICPAPG 2019).

16. Hana Angelica Daniella Mantow & B. Medina Nilasari , “The Effect of Knowledge Management and Talent Management on Employee Performance,” Journal Managemen , Volume XXVI, No. 01, February (2022).

17. Hagos Brhane & b Shimels Zewdie , "A Literature Review on the Effects of Employee Relation on Improving Employee Performance", International Journal in Management and Social Sciences, Volume 6, Issue 04, April (2018).

18. Wani , Fitriah et al., "The Effect of Information Technology, Innovation and Competence on Employee Satisfaction Impact on Employee Performance of PT. PLN ( Persero ) ULP Pendopo ", International Journal of Arts and Social Sciences, Volume 5 Issue 8, August (2022).

19. Putra, C. A., Permadi, A. S., & Setiawan, M. A. (2024). Information technology innovation in sports learning: understanding global trends and challenges. Retos, 58, 844-854.

20. Heindel, T., Kim, J. H., Gregersen, N., Rastelli, A., & Reitzenstein, S. (2023). Quantum dots for photonic quantum information technology. Advances in Optics and Photonics, 15(3), 613-738.

21. Diawati, P., Gadzali, S. S., Abd Aziz, M. K. N., Ausat, A. M. A., & Suherlan, S. (2023). The role of information technology in improving the efficiency and productivity of human resources in the workplace. Jurnal Teknologi Dan Sistem Informasi Bisnis, 5(3), 296-302.

22. Liu, B., Pavlou, P. A., & Cheng, X. (2022). Achieving a balance between privacy protection and data collection: A field experimental examination of a theory-driven information technology solution. Information Systems Research, 33(1), 203-223.

23. ‏He, W., Zhang, Z. J., & Li, W. (2021). Information technology solutions, challenges, and suggestions for tackling the COVID-19 pandemic. International journal of information management, 57, 102287.‏

24. Gu, M., Yang, L., & Huo, B. (2021). The impact of information technology usage on supply chain resilience and performance: An ambidexterous view. International journal of production economics, 232, 107956.

25. Ahmed, I. (2025). Navigating Ethics And Risk In Artificial Intelligence Applications Within Information Technology: A Systematic Review. American Journal of Advanced Technology and Engineering Solutions, 1(01), 579-601.‏